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Q. I'm not receiving email with AOL - help!
A. AOL are a royal pain when it comes to email.

They are renowned for being rather paternal.

AOL have filters to prevent spam that seem to catch an awful lot of genuine email. You're not advised of this, the email simply never arrives.

On a website now it is preferable to use a form for enquiries rather than list your email address. This is because automated spamware regularly trawls websites to harvest emails to add to their infernal mailing lists.

But as this enquiry now technically comes from a server and not a genuine email via an ISP, AOL will periodically block all (or just some) of these email enquiries.

AOL can periodically block all emails with certain words in. Spam itself being one of them. If i send an email to AOL clients with advice on how to target spam, i'm fairly confident they will never receive it.

Some times it's almost impossible to figure out what it is that AOL doesn't like. Once I had an email perpetually bouncing, so in the end I broke it down into ten seperate emails, this narrowed down the naughty words to just one tenth, but even then I could see nothing in this paragraph that should be a problem.

AOL can also periodically block all emails routed through certain mail servers. In theory it's a good idea, mail servers forwarding loads of spam are blocked, in practice AOL once blocked one of Freeserves mail servers for two weeks. It was nigh on impossible for anyone with Freeserve as thir ISP to email their friends on AOL.

AOL also has issues with some attachments, best to zip everything up.

The solution, when we start your site, I will arrange hosting with a company that offers SMTP services for your site. It can be a little slower, but it cuts AOL out of the equation.

We will set up your website email address within Outlook Express and you will be able to send and receive from OE without the worry that you're only receiving a proportion of the emails actually sent to you. Better than missing enquiries.
Q. Are spam filters included with the hosting?
Q. Can you accept payment in dollars etc?
Q. Do I pay you in full once the work is complete?
Q. Do you do Flash pages?
Q. Do you do International Websites?
Q. How can I make best use of the marketing tools available on the internet?
Q. How do you want to receive the photographs for my website?
Q. How does the basic PayPal payments option work?
Q. How long after you have finished the site, will it take to turn up in the search engines?
Q. How long would it take you to complete the site?
Q. How much does your company charge for designs?
Q. I already have a domain name ...
Q. I already have a domain name do I need to transfer it?
Q. I'm not receiving email with AOL - help!
Q. I'm with AOL, I've heard this can be a problem.
Q. I've had a cheaper quote. Why do you cost more?
Q. I've had a far more expensive quote. Why are you so much less?
Q. What are your terms of payment?
Q. What do you need from me?
Q. What domain name should I use?
Q. Why do your websites rank high in the search engines?
Q. Will there be a visitor counter?
Q. Would you recommend the Google Adwords?
Q. You make no mention of periodic costs are there none?

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